FAQs

1. How can I place my order?
You can order our products from our website via our secure and discreet online system. Every time you click "add to cart", you will have an opportunity to view your cart and you may add to or delete items from your order. When you are satisfied with your selections, you will then be prompted to create a customer ID and password or if you are returning registered customer, you will be prompted to sign in using your customer ID and password.

2. How secure is my order when ordering through your website?
Your online orders are protected by SSL (Secure Sockets Layer) technology. Ordering through our web site with a credit card is as secure as using your credit card in any retail store.

3. Why do I need to create an account to place an order?
We require you to create an account so that you can have access to your order history and tracking information for orders shipped.

4. Will you give out my ordering information to third parties?
No! Bedroom Kandi does not sell or distribute customer information in any way. If you choose to receive updates about new products by joining our email list we will use your information for Bedroom Kandi updates only. We hate receiving spam so we will not send it to you!

5. What credit cards do you accept?
We accept Mastercard™, Visa™, American Express™ and Discover cards™.

6. When is my credit card charged for orders placed through your site?
When you first place the order, our system sends an initial ‘Authorization Hold’ request to your bank, which holds the funds required for purchase. Funds are not collected until we send out a ‘Funds Capture’ during the billing process. This is standard operating procedure for online transactions, though it may appear twice on your account, the funds are only deducted once.

7. Do you accept any other payment methods?
We also accept payment via Paypal for web orders. Just click on the yellow PayPal button located at the bottom of your shopping cart. We do not accept prepaid cards or gift cards.

8. How will my purchase appear on my credit card statement?
Your purchase will appear as a charge from Bedroom Kandi.

9. Does Bedroom Kandi store my credit card information?
No. We only store your credit card information if you request it during check out, or if you update it on your Bedroom Kandi account profile.

10. Do you charge sales tax?
No. We operate out of New Hampshire and are not required to collect sales tax.