FAQs

1. How can I contact a customer care representative at Bedroom Kandi?
The best way to contact customer care is by filling out our online form. If you wish to speak with someone directly, please call us at 1-866-678-4443 x1. Our normal business hours are Monday through Friday from 9:00 a.m. to 5:00 p.m. Eastern Time. A customer care representative will get back to you within one to two business days.

2. What is your return policy?
BK Web Customers:
Due to the nature of our products, once an item has been removed from the shrink-wrap, the item is no longer eligible for return. If your product is not in its original shrinkwrap upon us receiving it, we will ship it back to you and no refund will be authorized.

If you would like to return any unopened item purchased from bedroomkandi.com, you may return it within 21 days of receipt for an exchange or refund. Bedroom Kandi does not cover the cost of shipping or refund shipping for returned items. Please contact Customercare@bedroomkandi.com with your return request or for troubleshooting tips. Once the item is received back, the exchange or refund will be processed within 14 business days. If eligible, any returned items will be charged a $5 restocking fee.

We will accept returns for defects due to faulty workmanship or materials on all items that are under warranty. The warranty does not cover cosmetic deterioration caused by normal wear and tear or damage cause by accident, misuse, neglect or other use not in accordance with the manual. Specific warranty information for each product can be found in the items user manual.

The return policy for home parties are not the same. Please see the next paragraph:

BK Home Party Customers:
If you purchase your item from one of our fabulous BK Consultants at a Home Party, all sales are final. No returns or exchanges will be permitted from Corporate. If you experience any issues with your product please only contact your BK Consultant and they will be happy to help!

We will accept returns for defects due to faulty workmanship or materials on all items that are under warranty. The warranty does not cover cosmetic deterioration caused by normal wear and tear or damage cause by accident, misuse, neglect or other use not in accordance with the manual. Specific warranty information for each product can be found in the items user manual.

3. How do I return a defective item?
If your item is still under warranty, contact Bedroom Kandi Customer Care for troubleshooting help or a Return Authorization (RA) number.

4. How do I register my warranty?
There is no need to register your warranty. The warranty begins on the purchase date so all you need to provide us with is your Proof of Purchase or Order Number.