FAQs

1. How can I contact a customer care representative at Bedroom Kandi?
The best way to contact customer care is by filling out our online form. If you wish to speak with someone directly, please call us at 1-866-678-4443 x1. Our normal business hours are Monday through Friday from 9:00 a.m. to 5:00 p.m. ET. A customer care representative will get back to you within 1 business day.

2. What is your return policy?
BK Web Customers:
Due to the nature of our products, once an item has been removed from the shrink-wrap, the item is no longer eligible for return. If you would like to return any unopened item purchased from bedroomkandi.com, you may return it within 21 days of receipt for an exchange or refund. Bedroom Kandi does not cover the cost of shipping or refund shipping for returned items. Please contact Bedroom Kandi Customer Care for a Return Authorization (RA) number. Once the item is received back, the exchange or refund will be processed within 14 business days. If eligible, any returned items will be charged a $5 restocking fee.

We will accept returns for defects due to faulty workmanship or materials on all items that are under warranty. The warranty does not cover cosmetic deterioration caused by normal wear and tear or damage cause by accident, misuse, neglect or other use not in accordance with the manual. Specific warranty information for each product can be found in the items user manual.

BK Home Party Customers:
All sales are final. No return or exchanges will be permitted.

We will accept returns for defects due to faulty workmanship or materials on all items that are under warranty. The warranty does not cover cosmetic deterioration caused by normal wear and tear or damage cause by accident, misuse, neglect or other use not in accordance with the manual. Specific warranty information for each product can be found in the items user manual.

3. How do I return a defective item?
If your item is still under warranty, contact Bedroom Kandi Customer Care for troubleshooting help or a Return Authorization (RA) number.

Bedroom Kandi does not issue return labels for warranty issues. Return shipping will be refunded for all items found to be defective. Mail the defective item, including the RA number, to:

Bedroom Kandi Returns
22 Marin Way
Unit 2-A
Stratham NH, 03885


Once the item is tested and found to be defective, we will process your exchange, replacement, item refund, and/or return shipping refund within 14 business days.

4. How do I register my warranty?
There is no need to register your warranty. The warranty begins on the purchase date so all you need to provide us with is your Proof of Purchase or Order Number.